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FAQ
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Questions
Frequently Asked Questions
How does same-day delivery work?
What areas do you deliver to?
We currently deliver to Manhattan from the Financial District to the Upper West Side (up to approximately 125th Street). Enter your zip code during booking to confirm delivery availability.
Are the bags authentic?
What is the security deposit?
What if I need to cancel?
What happens if the bag is damaged?
Do I need to create an account?
Can I extend my rental?
What's included with the rental?
